User Service Agreement

YANCHAO Parcel Insurance Agreement

When you, as the Shipper (hereinafter referred to as "You" or "Shipper"), begin using the services specified in this agreement (i.e., by placing an order through YANCHAO’s official channels), you and the recipient or any party with rights to the consigned item hereby agree to fully comply with this agreement and its rights/obligations.

1. Definitions

1.1 “YANCHAO” or “We” refers to Shenzhen Branch of Xiamen Lunzhi Technology Co., Ltd., the entity operating the “YANCHAO Parcel Consolidation” brand.
1.2 “Consigned Item” means all packages under a single waybill that the Shipper entrusts to YANCHAO for delivery and YANCHAO agrees to accept.
1.3 “Personal Data” refers to any data directly or indirectly related to an individual, which can practically identify the individual, and exists in a form allowing practical access and processing.
1.4 “Agreement” refers to this document. YANCHAO reserves the right to amend this agreement based on operational needs without prior notice. Amendments take immediate effect upon publication on YANCHAO’s official channels:

• YANCHAO website: https://www.yanchao.cn/
• YANCHAO mini-program
• YANCHAO official social media accounts.
  1.5 “Waybill” includes any transport identifier or document generated by YANCHAO or its third-party logistics partners, such as labels, customs declarations, destination documents, barcodes, or electronic versions thereof.
  1.6 “China” refers to the People’s Republic of China, excluding Hong Kong SAR, Macau SAR, and Taiwan for the purposes of this agreement.

2. Privacy Policy

YANCHAO is committed to protecting the personal data provided by shippers in compliance with laws, regulations, and publicly stated service rules. By using this service, you confirm that all personal data submitted is legally obtained and authorized by the recipient for sharing with YANCHAO and its third-party logistics partners.

3. Services Provided

3.1 Inspection & Photography Service

3.1.1 To use this service, you must first send your domestic packages to YANCHAO’s designated warehouse in China (“YANCHAO Domestic Warehouse”). Before submitting the item for international shipping, you must verify its quantity, color, size, etc. Upon arrival, YANCHAO will provide free high-resolution photos of the item to help you confirm its condition and reduce the risk of receiving defective or incorrect goods.

• Standard Procedure: Packages are unboxed (outer packaging removed) while inner packaging is retained for photography unless otherwise requested.
• Additional Inspection: If further detailed inspection is required, fees may apply.

3.1.2 YANCHAO inspectors will not remove inner packaging or directly touch private items. Special notes from shippers (e.g., handling sensitive goods) will be strictly followed.

3.1.3 International shipments require mandatory customs inspections. If non-compliant items are found, YANCHAO will notify you immediately and assist in resolving the issue. Return shipping costs to your designated domestic address shall be borne by you.

3.1.4 Inspection Disclaimer:

• Return fees for non-compliant items are your responsibility.
• If you conceal non-compliant items, you assume full liability for direct/indirect losses, damages, or legal consequences. YANCHAO reserves the right to claim compensation for any losses incurred.

3.2 Storage Service

3.2.1 YANCHAO provides 180 days of free storage (from the date of arrival) for domestic packages. Items are inspected, photographed, and shelved within 3 working days of arrival.

• Registration: Use the YANCHAO mini-program to:
• Copy your unique UID-linked shipping information.
• Add tracking numbers to link packages to your UID account.

3.2.2 Storage Disclaimer:

• Unclaimed packages after 180 days of paid storage may be disposed of (e.g., sold, discarded) at YANCHAO’s discretion. The Shipper waives all rights to dispute such actions.

3.3 Packing Service

3.3.1 Upon your request, YANCHAO will remove domestic packaging, reduce weight, and consolidate items into a single box. Photos of the packed items will be provided via the mini-program for your confirmation. Disputes must be raised promptly.

3.3.2 Repacking Fee: A ¥20 fee applies if you request adding/removing items after packing is completed.

3.3.3 Packing Disclaimer:

• Notify YANCHAO in advance if items are fragile, irregularly shaped, or require special packaging.
• If such items are discovered during inspection, YANCHAO will highlight risks. Proceeding with shipping after acknowledgment voids YANCHAO’s liability for damage during transit.

3.4 International Logistics

Consigned items are transported via YANCHAO’s self-operated or third-party logistics channels from the YANCHAO Domestic Warehouse to the overseas destination.

3.4.1 The process includes domestic transport, Chinese customs clearance, flight queuing, international transport, destination customs, and last-mile delivery. Service guarantees vary by country and logistics route.

3.4.2 Delays: YANCHAO assumes no liability for delays caused by flight disruptions, customs holds, or clearance issues but will actively negotiate solutions per route-specific rules.

3.4.3 International Shipping Disclaimer:

• Force Majeure: YANCHAO is not liable for losses due to weather, natural disasters, political/social unrest, war, transport suspension, or customs delays.
• Perishable Goods: For short-shelf-life or homemade foods, YANCHAO does not guarantee delivery within estimated timelines or assume liability for expiration or food safety issues.

YANCHAO Parcel Consolidation
End of Agreement

Appendix I: Prohibited Items List
(Non-exhaustive; subject to periodic updates)

Specific standards are subject to the relevant local customs regulations and requirements.